How to login to AthenaOne Athena Provider Portal 2024?

What is the Athena Provider login portal and how to log in to the EHR portal (Athenanet.athenahealth.com) and app? What are the features and services providers get through this EMR portal?

How do these services help providers and how they can use these services to help their patients? Check all the latest updates in this article.

Quick Login

What is the Athena Provider Portal?

Athena Provider Portal is an online web-based portal developed for Athena Health providers to provide them with EHR, RCM, and patient engagement solutions. It is accessible at https://athenanet.athenahealth.com/.

It is developed specifically for Doctors and healthcare providers to access different services and information such as daily schedule, clinical inbox, managing upcoming visits, managing patient cases and order groups, etc.

Different provider-specific services such as EHR, real-time patient insights, medical billing, patient engagement, etc have been integrated and offered through a single cloud-based platform that healthcare professionals can access through a secure login.

How to Access Athena Provider Portal?

All providers can access all services and facilities by logging into their Athenanet provider portal. There are two ways providers can access their online accounts.

  1. Login through the online website.
  2. Login through the Direct link.
  3. Login through the AthenaOne mobile app.

Athena Provider Login requirements:

There are certain login requirements all providers must check.

  • Providers must have the valid URL of their provider portal or they must have an idea about how to visit the official website.
  • Providers must be registered and have their username and password for account access.
  • Providers must follow all login security guidelines such as using a secure, trusted, or personal device. Using the latest browsers to access the provider portal.

The login process is given below.

Athena Provider Login through the online website

Athena providers can log in to the online web portal by using their username and password.

To log in, visit the Athena Provider Portal login page at athenanet.athenahealth.com, enter your username and password, and click the Sign In button. You will be instantly logged in to your provider account.

Please check the below simple steps.

  1. Visit the Athena Health Website.
  2. Open the Provider Portal Login Page.
  3. Enter Your Login Credentials.
  4. Access Your Provider Account.

Let’s have a look at the details of each step mentioned above.

Step 1: Visit the Athena Health Website.

Open the official Athena website https://www.athenahealth.com/. You can use any updated web browser to open the official website.

Step 2: Open the Provider Portal Login Page.

On the official website, there are two links available in the top right corner.

  1. Patient Login – If you want to access the patient portal.
  2. AthenaOne Login – If you want to access the provider portal.

Click the AthenaOne Login link to open the Athena provider web portal.

Step 3: Enter Your Login Credentials.

AthenaOne login link will direct providers to the provider login page (as shown below).

Athenanet provider login page

Enter your Username and Password in this login form.

Step 4: Access Your Provider Account.

After entering the login credentials, click the ‘Log In‘ button to access your provider account.

You will be redirected to the provider’s dashboard page and will have access to all the services and features available for Healthcare providers.

Providers can also visit the official Athena provider portal directly at athenanet.athenahealth.com. This link will direct providers to a login page where providers can access their accounts by entering their login credentials.

Login through the AthenaOne Mobile App

AthanaHealth has developed a dedicated mobile app AthenaOne for its customers to manage their healthcare services anytime anywhere.

Note: AthenaOne app is only available for the providers and patients can not access their patient portal account through this app.

Athena healthcare providers will get a secure and easily accessible system through the mobile app.

How to download the mobile app?

All customers can download the official iOS app from the app store.

  • Just open the app store on an Apple device and search “AthenaHealth”.
  • After the search, download the AthenaOne mobile app from the search result page on your smartphone.

Direct download link:

Alternatively, use the below direct download link to download the official mobile app.

PlatformDownload linkCurrent version
iOSClick here2.2.81

App features and services:

Customers will get the below-mentioned additional features in the mobile app.

  • Security
    AthenaOne app is designed to keep data security in mind. All data is highly secured through advanced-level encryption technologies and there are no privacy and data security issues.
  • Easy of access
    The mobile app is easily accessible by just tapping a finger. Providers can use it anywhere at their convenience and manage their tasks easily.
  • Extra login security
    Providers can use the extra login security features such as face ID lock or Touch ID lock to add an extra level of security to their Athenanet account.
  • Voice Assistant
    Now use the voice assistant in the app to search for a patient and access the patient chart.

If you have downloaded the AthenaOne Athena provider mobile app for the iOS platform, please follow the below steps to access your account through the mobile app.

  1. Open the Athenanet provider app on your smartphone.
  2. You will find a login form on the smartphone screen.
  3. Enter your Username and Password in the login form.
  4. Press the Log-In button to access your provider account in the AthenaOne mobile app.

How to recover your Athena Provider Account?

All providers can easily recover their Athenanet account if they are not able to access it. There may be login issues such as the provider has forgotten the Username or login password.

The provider can use the below information to reset their password or recover their username.

Step 1- Visit the official web portal athenanet.athenahealth.com and click the Forgot Password link available on the login form.

Step 2- A password reset form will appear on the next screen (as shown below).

Athena health provider password reset form

You will have to enter your Username in this password reset form.

Note 1: If you forgot your Username also then click the Forgot username link and enter your email address on the next screen and click the Next Step button. Your username will be sent to your email address if it is registered as a provider email address.

Note 2: If you forgot your email address also then you will have to contact your system administrator to get help.

Step 3- After entering your Username, click the Next Step button to verify your account.

Step 4- In the next step answer the security question you have set up while registering your Athena provider account.

Step 5- Complete the rest of the steps and create a new password for your provider account.

Customer Service

All Athena Health customers can get the necessary by logging into their provider account. Login and visit the Support section through your provider dashboard page.

Customers can call the support team or create a support ticket. Customers can also visit the Athena success community here to find answers to common questions.

What if I am not able to open the provider portal?

First of all, check if the website is working by opening the website in a web browser. If it is not working then check if the website is down by visiting the Athenahealth Status web page.

This website shows if all Athenanet stacks and Athenanet services are operational or not.

If all services are operational then clear your browser cache and try again. If you are still facing the issue then contact the technical support team for further assistance.

Features and Services of Athena Provider Portal

Doctors and healthcare providers can access many useful services through the Athenanet online web portal and mobile app. Some of the useful services are mentioned below.

Access your daily schedule:
Login to your account and easily manage your schedule. Check your upcoming schedule and manage them as per your availability. Doctors can prepare for upcoming visits in advance by checking through the online portal or mobile app.

Search Patients:
The patient’s search facility is very useful where providers can easily search for any patient by logging in to their account. Providers can also search for patients in different departments.

Create patient cases:
Providers can log in and create new patient cases and order groups. This feature is available through both the mobile app and the web portal.

Group video conferencing:
Care providers and other team members can participate in a group video conferencing meeting to easily communicate and share their advice. Four members can participate in a video meeting at a time.

Manage all urgent tasks:
The clinical inbox feature is very useful and provides an easy-to-manage interface for urgent care-related activities such as critical work, creating and signing orders, viewing test results, responding to patient cases, etc. These features are accessible anytime, anywhere without worrying about security and privacy issues.

Access important documents:
A well-managed and easily accessible document section is available for providers to get the necessary documents whenever required. Providers can easily search for any specific documents.

Access TeleHealth service:
Now all providers can offer telehealth facilities to patients through the online Telehealth product developed by Athenasystem. It’s very useful for the patients and providers can easily share necessary medical advice with patients anytime without waiting for the patient’s physical visit. All patient engagement data can be uploaded to the Athena Electronic Health Record (EHR) system.

Athena Health provider loginAthena Health patient login
Patient login direct linkProvider password reset
Athena Health Success Community

FAQ

Is Athena an EMR or EHR?

Athena Health offers Electronic Health Record (EHR) software that stores patients’ medical records in its database. Different providers can access the patient’s data through Athena with the help of proper authentication.

It offers the following features.

Intuitive workflows
Specialty-specific workflows
Mobile documentation
Real-time patient insights

EPIC is another Electronic Health Records (EHR) provider and a leading organization in the EHR software market.

Athena Health

Athena Health is a healthcare technology company that offers different types of healthcare solutions through its award-winning healthcare product offerings. Different types of hospitals and healthcare providers are using the Athena Healthcare services which have been designed to fulfill the care needs of the different specialties.

Some of the important healthcare services AthenaHealth offers are…

  • Electronic Health Records
  • Medical Billing
  • Patient Engagement
  • Care Coordination
  • Enterprise Revenue Cycle
  • Telehealth
  • Mobile Capabilities
  • Advisory Services

Athena Health offers cloud-based solutions for its software products so that patients and providers can access these products from any platform, or device, at any time.

Highlights:

ParticularsSummary
Name of the portalAthena provider portal
DeveloperAthena Health
Developed forAthena Health customers
PurposeTo offer providers an easily accessible and secure platform to manage their healthcare services
HeadquartersWatertown, MA
CEOBob Segert
Official websitewww.athenahealth.com
athenanet.athenahealth.com

How to configure your computer to log in to your Athena Provider account?

You must use your Windows computer as an administrator. Please disable Swipe between pages on your Mac and Enable Full Keyboard Access. You must configure your web browser.

Configure a web browser for Athena provider account access

Customers can configure their web browsers in two ways.

  1. Configure automatically
  2. Manual configuration

1-Automatic configuration:

To get the best Athenanet experience, providers must configure their web browser to update some settings. This will help providers to get the best experience of all services.

Providers must install the AthenaNet Device Manager on their PCs by clicking the below link.

AthenaNet Device Manager v3.1.4.0

After installing the device manager, please follow the below steps to configure the Chrome browser automatically.

  1. Visit the Athenanet portal login screen.
  2. Click the Configure Browser link located on the login screen.
  3. On the next screen, you must see the running status of the Athenanet device manager and the current version. You will not see any download installer link now.
  4. Click the Update Settings button and click OK after that. The browser will be configured automatically to use the Athenanet service.

Now if you again check by clicking the Configure Browser link on the login screen, you will see a success message “Your browser settings currently adhere to the supported configuration for Athenanet”.

Note: You can configure the Chrome browser automatically. If you are using the Safari browser then you will have to configure it manually.

2-Manual configuration:

Customers can also configure the Safari or Chrome browser according to the below-mentioned requirements.

Recommended settings for Apple Safari web browser:

Providers can configure Safari browser manually according to the below-mentioned recommended settings.

SettingsReasonSupported Value
Allow pop-upsAllow pop-ups to displayOn
Auto-fill formsAutomatically fills form fields with previously entered dataOff
Save passwordsAllows your browser to save passwordsOff
Default print marginsSets the default page margins for printing0.25”

Recommended settings for Google Chrome web browser:

Providers can configure their Chrome web browser as per the below-mentioned settings. These settings are recommended for the best Athenanet experience.

SettingsReasonSupportedValue
Auto-fill formsAutomatically fills form fields with previously entered dataOff
Save passwordsAllows your browser to save passwordsOff
Allow pop-ups for the following sites:• https://[*.]athenahealth.com• https://secure.athenahealthpayment.com• https://[*.]csod.com• https://[*.]webex.comAllow pop-upsOn
Default print marginsSets the default page margins for printing0.25”
References:

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