How to login to the Five9 Cloud Contact Center Software? How to recover your account if you are not able to log in? What are the different login options available for customers?
Please have a look at the detailed login guide and account recovery methods below.
- Customers must have registered on the website and got their login credentials.
- The device that will be used to access the Five9 account must be fully secure and trusted.
- A proper and working internet connection is required for a seamless login experience.
- Please use modern web browsers that regularly provide security updates. Firefox, Google Chrome, Safari, and Opera browsers are good to go.
Customers can access their Five9 account in two ways.
- Login through the Direct login link
- Login through the Five9 official website
To log in to the Five9 account, please check the below steps.
- Visit the official login page https://login.five9.com/
- You will find the Five9 login page on the screen (as shown below).
- Use your username and password and login into your account.
ii-Login through the Five9 website:
- Visit the official website.
- A login link is available at the top right corner. Put your mouse cursor on the Login link, you will find three login options.
- Cloud Contact Center Login
- Workflow Automation Login
- Inference Solutions login
- Click the Cloud Contact Center Login option. A login page will be shown on the screen.
- Enter your username and password in this login form and press the Log In button to access your Five9 account.
Five9 login for outside the United States
If a customer is from Europe, Canada, or the United Kingdom region then the login URL is different. Please use the below links to access your account.
|Five9 login link for Europe||https://login.eu.five9.com/|
|Five9 login link for Canada||https://login.five9.ca/|
|Five9 login link for the United Kingdom||https://login.five9.eu/|
Please click the link for your Country region and log in by using your Username and Password.
How to recover your password?
Password recovery options are available if a customer forgot the password and is not able to access the Five9 account. Please check the below password reset steps.
- Visit the Five9 login page.
- Click the Forgot Password link on the login form.
- A password reset form will appear on the next page.
- Enter your Username in the blank space and press the Reset Password button.
- Password recovery instructions and a link to reset the password will be sent to the registered email address.
- Click the password reset link and create a new password.
Five9 Customer Service
In case a customer is looking for any type of help, please call the customer support number mentioned below.
Customer service phone numbers:
Customer support email address:
Please send an email to [email protected].
3001 Bishop Drive,
Suite 350, San Ramon,
CA 94583, USA
Five9 offers different cloud contact center plans according to the different business requirements. Currently, the below-mentioned four plans are available according to the concurrent users.
All four plans include Blended Inbound/Outbound, Agent Desktop Plus, Geo Redundancy, Call Recording, Softphone, and 24/7 customer service.
Please note that Chat and Call functionality will not be available in the Core plan. For more details on the pricing please visit the Five9 Pricing web page or contact the sales team at +1-800-553-8159.
Five9 offers full flexibility on the pricing and also offers flexible plans as per the customer’s requirements. For more details on the flexible pricing, please contact Five9 by chat on the official website or call the sales team.
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Frequently asked questions
Has Zoom acquired Five9?
Zoom was supposed to acquire Five9 in an all-cash deal but the acquisition process fails due to different reasons. Zoom was keen to make a future Customer Engagement Platform by acquiring Five9.
Later on September 30, 2021, both parties Zoom and Five9 terminated the merger process.
For more details, please check Zoom CEO Eric S. Yuan’s note about the Zoom and Five9 merger, also check the notes related to the Zoom and Five9 merger termination.
Is Five9 Salesforce Integration possible?
Yes, the Five9 can be easily integrated with Salesforce and Agents can use their CRM to manage their customers. Five9 offers different APIs for different purposes.
Customers can use these APIs as per their unique requirements and complete the integration process.
Proper documentation is also available through the Five9 online account. Customers can log in on the Five9 login page and navigate to Customer Support -> Documentation.
For more details, please check the Salesforce Five9 integration web page for the benefits and guidelines.
What is Five9 Dialer?
Five9 offers an automated dialing solution for Agents that provides a high level of functionality for outbound, inbound, and blended calling.
Dialer automatically detects whether an Agent is available or not and assigns calls to available Agents through its advanced algorithm.
Five9 offers different dialing solutions as per different business needs.
Predictive Dialer: The predictive dialer uses different factors to determine the number of calls to be assigned to Agents. These factors include connecting rates, real-time data, and historical agent statistics.
Power Dialer: Power Dialer works on fixed calls per Agent and dials a fixed number of calls if Agents are available to take calls.
Progressive Dialer: Progressive dialer offers a variable call-to-agent ratio and depends on the total calls received.
Please check the Five9 Dialer solution web page to know more about the offerings.
Five9 is a cloud-based call and contact center solution that is used to manage the call centers and help their smooth operation.
Starting in 2001, Five9 has more than 20 years of experience in contact center solutions and providing world-class services and necessary support through different channels.
With the help of the latest technologies such as Artificial Intelligence and Automation, Analysing the customers’ expectations and fulfilling all those expectations is possible through the Five9.
Five9 also offers a fully transparent pricing structure and provides an easy smooth implementation of the software.
|Company name||Five9 Inc.|
|Number of employees||2000+|
|Number of customers||2500+|
|Number of concurrent agent seats||246K (as of 12/31/21)|
|Chief Executive Officer||Rowan Trollope|