Sanchar Saathi Portal (TAFCOP and CEIR) sancharsaathi.gov.in login 2023, steps to check total mobile connections issued in your name, steps to block/trace lost mobile phones, and other related information are available in this article.
In this article, you will learn…
- Complete Information about the Sanchar Saathi Portal.
- Information about the TAFCOP AND CEIR module on the Sanchar Saathi Portal.
- Benefits and services sancharsaathi.gov.in provide to consumers in India.
- Easy steps to trace and block the lost or stolen mobile phone.
- Easy steps to find all mobile SIM cards issued on your Asdhaar card.
- Report the mobile connection which is not used by the subscriber or is not required anymore.
If you are looking for the above information then you are at the right place.
You will find easy and step-by-step processes to easily identify the total SIM card, report unwanted SIM cards, trace and block stolen mobile phones, unblock the mobile phone if it is found, etc.
Please read below…
What is Sanchar Saathi Portal?
Sanchar Saathi is the new initiative by the Department of Telecommunication (DoT), Government of India. By using this citizen-centric web portal, anyone in India can access mobile phone and SIM card-related digital services such as checking the total number of mobile connections issued on your name or checking the genuineness of your mobile phone.
If your mobile phone has been stolen then you can report it on the Sanchar Saathi portal. You can also report if there is any SIM card issued in your name but you are not using that.
It is a great way to help mobile phone users and SIM card subscribers and citizens by providing the necessary awareness and securing their privacy and personal data.
Sanchar Saathi portal consists of two important modules.
- CEIR
- TAFCOP
Objectives of the Sanchar Saathi portal:
By providing digital services related to mobile phone and SIM card tracking, the Sanchar Saathi portal is fulfilling its objective to empower and assist mobile subscribers and citizens in India. The web portal is increasing awareness about the digital technologies offered by the Telecom Ministry, Government of India, and strengthing the security of citizens.
Sanchar Saathi is also developed in alignment with the digital India mission and working towards transforming India into a digitally empowered society and knowledge economy. Due to the proper transparency, high-level efficiency, and a citizen-centric approach the portal is contributing to the overall objective of Digital India and also helping the mobile phone and SIM card industry.
CEIR Module
CEIR module is developed to provide mobile phone tracing service for lost or stolen mobiles. Mobile phone owners can report a lost or stolen phone on the portal and the phone will be blocked and can be tracked with the help of the IMEI number. Once you report your lost mobile, it cannot be used with any telecom network provider in India.
If someone uses the lost mobile phone then its traceability is generated and it can be easily found. Users can also unblock the mobile phone again through the portal once it is found and they can again use it normally.
Current statistics:
| mobiles blocked | 4,79,530 |
| mobiles traced | 2,43,376 |
| mobiles recovered | 8,596 |
Subscribers can access three important services on the CEIR portal:
- Submit a mobile IMEI blocking request.
- Submit a request to unblock the recovered mobile.
- Track the status of the submitted request.
Let’s check out how to access all three services in detail.
How to Block a Lost/stolen mobile phone?
All mobile subscribers can request to block a lost/stolen mobile phone through the CEIR service of the Sanchar Sarthi portal. Users can submit an online form and send their IMEI block request. Please follow the below steps to send a block request.
Required information and documents:
- You will need a copy of the FIR you have filed with the police.
- Please get a duplicate SIM that you have lost with the mobile phone through your telecom operator (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL, etc.). This mobile number will be used to share while filling out the IMEI blocking request and you will receive an OTP also on this number.
- Please keep ready a copy of your identity proof and police complaint. You can also share a copy of the invoice for the mobile purchase for additional proof.
Steps to submit mobile IMEI blocking request:
- Visit the Sanchar Saathi portal https://www.sancharsaathi.gov.in/.
- Click the “CITIZEN CENTRIC SERVICES” link in the main menu.
- After that, click the “Block your lost/stolen mobile” link.
- You will be redirected to the CEIR web portal. You can also visit this page directly at https://ceir.sancharsaathi.gov.in/.
- Now in the top menu, under the CEIR services tab, click the “Block Stolen/Lost Mobile” link.
- An online form for IMEI blocking requests will be shown on the screen.
- Fill out all the required information in the request registration form for blocking the IMEI of lost/stolen phones.
- Please attach all the required documents.
- Enter your mobile number and verify it through an OTP.
- Select the declaration check box and Submit this request form.
- You will receive a Request ID which you can use to track the status of your request and to unblock your mobile’s IMEI if your phone is found in the future.
How to Unblock the recovered mobile?
If you have recovered your mobile phone then you can follow the below steps to unblock it on the CEIR portal.
- Visit the CEIR Sanchar Saathi portal.
- Click the “UN-BLOCK FOUND MOBILE” link under the CEIR SERVICES menu item.
- You will see an online form for Request for unblocking recovered/found mobile.
- Enter the request ID that you received after submitting your lost mobile blocking request.
- Select the reason for unblocking.
- Verify your mobile number through an OTP and Submit this IMEI unblocking request form.
Your request will be reviewed and your mobile phone will be unblocked.
How to check the request status for lost mobile?
If you have submitted a mobile blocking request and want to check the current status of your request then please follow the below steps.
- Visit the CEIR Sanchar Saathi portal.
- Click the “CHECK REQUEST-STATUS” link under the CEIR SERVICES menu item.
- An online form to track the status will appear on the screen (as shown below).
- Enter your request ID and press the Submit button.
- The current status of your request will be shown on the screen.
TAFCOP Portal
Sanchar Saathi portal also has the TAFCOP module which facilitates a mobile subscriber to log in with the mobile number OTP and find out how many mobile connections have been issued in his/her name.
If a subscriber finds out unknown mobile numbers issued in his/her name then the subscriber can also report those mobile SIM cards to block the mobile connection(s) which are either not required or not taken by the subscriber.
This facility helps subscribers prevent any unauthorized or fraudulent activity that can be done on his/her SIM card.
Current statistics:
| total requests | 75,496 |
| resolved requests | 0 |
| pending requests | 75,496 |
How to find the total number of SIM cards issued in your name?
To find out how many SIM cards are issued in the subscriber’s name, please follow the below steps.
- Visit the Sanchar Saathi web portal at www.sancharsaathi.gov.in.
- Click the “Citizen Centric Services” menu item.
- Click the “Know your mobile connections” link.
- You will be redirected to the TAFCOP module of the Sanchar Saathi portal and you will find a TAFCOP login page (as shown below).
- You can also visit the Tafcop module directly at https://tafcop.sancharsaathi.gov.in/.
- Now enter your 10-digit mobile number and the given captcha code in the given spaces.
- Press the Validate Captcha button.
- You will receive an OTP on your mobile number.
- Enter the OTP and click the Login button to access the TAFCOP portal.
- After login, you will see your Tafcop portal dashboard page (as shown below).
The information available on the Tafcop dashboard page:
After login with an OTP, subscribers will find the below information.
- The total number of mobile SIM cards issued in your name.
- List all mobile numbers registered in your name including the first four and last two digits.
- Links after each mobile number are “Not My Number”, “Not Required”, and “Required”.
- A link to report mobile numbers is just below the list of all mobile numbers.
- An online form to track the status of SIM card blocking requests.
How to report a mobile number?
Now that you got all the information and the total number of SIM cards issued in your name. You can verify which mobile number you are using currently and which mobile number you have issued in the past but not using currently or mobile number which you are unaware of and is issued in your name.
- Please check the first 4 and last 2 digits of each mobile number and verify it.
- After that select the mobile number that you want to report.
- Select the appropriate option after each mobile number such as “Not My Number” or “Not Required”.
- Finally, press the Report button.
- You will receive a request number.
- Please save this request number for future reference.
How to track the request status?
- Login to the Tafcop portal by using the OTP login method.
- Enter your request number in the tracking form and press the Track button.
- You will see the current status of your SIM blocking request on the screen.
How to check if I am buying a genuine mobile phone?
There is a KYM (Know Your Mobile) facility available on the CEIR Sanchar Saathi portal. By using this facility you can check if a mobile IMEI number is valid or not. It’s a great facility to verify the genuine mobile even before buying it.
How to check the IMEI?
The first step is to find out the IMEI number. Please use any one of the below methods to check the 15-digit IMEI number.
- Dial *#06# from your mobile.
- Check the invoice for the mobile you have purchased.
- Check the IMEI number on the mobile packaging box.
Once you got the 15-digit IMEI number, you can check the status of the mobile by using any one of the below methods.
1-Web portal:
- Please visit IMEI verification page https://ceir.sancharsaathi.gov.in/Device/CeirIMEIVerification.jsp.
- Enter your mobile number and log in through an OTP.
- After successful login, enter the IMEI number for the mobile phone you want to verify.
- You will see IMEI status on the screen (as shown below).
- You will see the IMEI status, manufacturer information, device information, etc.
If the IMEI status is “Valid” then the mobile device is genuine. If the IMEI status is Black-listed, duplicate, or already in use, it shows the mobile is not genuine. If you are planning to buy it, please avoid it.
2-SMS:
You can also send an SMS “KYM SPACE 15 digit IMEI number” to 14422 from your mobile phone.
3-KYM app:
KYM mobile app is also available that subscribers can download from the Google Play Store (for Android) or from Apple App Store (for iOS). You can visit https://ceir.sancharsaathi.gov.in/Request/CeirRequestAppLink.jsp web page and download the mobile app by scanning the QR code.
We are sharing the app links below.
| Platform | Download link | App version | Size |
|---|---|---|---|
| Android | Click here | 1.11 | 1 MB |
| iOS | Click here | 1.7 | 2.7 MB |
KYM app is very small and it required a few Megabytes of space only. Follow the same process in the mobile app and check the IMEI status. You can also check the history in the app.
Features and Benefits of the Sanchar Saathi Portal
The portal provides various types of features and benefits to citizens. Some of the important benefits of this portal are mentioned below.
Citizen Empowerment:
The portal helps citizens to find out the total number of SIM cards issued in their name and also helps them to get disconnected from the mobile connections that they are not using. It helps the Indian government to empower its citizens by providing them with all required services.
Prevent Mobile theft:
The portal allows citizens to check the genuineness of their mobile phones and also provides blocking services for lost and stolen mobile phones. It will help to prevent mobile theft in the future.
Privacy Protection:
By reporting the unknown SIM cards that a subscriber is not using, the portal is helping in preventing misuse of their personal information.
Awareness:
Citizens can find the latest updates, news, and awareness materials through the “Keep yourself aware” section on the portal. Visit the Sanchar Saathi portal and move down the page. You will see a “Keep yourself aware” section and the below-mentioned resources in this section.
- Know Your Mobile (KYM).
- Unsolicited Commercial Communication
- PM WANI, Towers, and Radiation.
- Cyber Awareness, Reporting, and Cyber Swachhta Kendra
- International calls with Indian number
- TRAI MySpeed
Efficiency:
The portal works as a one-stop central hub to address all mobile phones and mobile connection-related services. It helps in increasing the overall efficiency to address all the issues through a single platform.
Transparency:
All the information is accessible by all citizens through the portal which promotes transparency in the mobile phone and SIM card industry.
Accessibility:
The portal is accessibility ready and easily accessible to citizens. Apart from English, the portal can be accessed in 18 regional languages. Fonts and high-contrast color options are also available.
Challenges and Future of Sanchar Saathi Portal
Sanchar Saathi portal looks like a game changer in the telecom industry and offers helpful services to address the common issues related to SIM cards and mobile phones.
Still, there is a lot of room for improvement. We will see new challenges after the official implementation on 17 May 2023.
Some of the suggestions related to the challenges the Sanchar Sarthi portal will address in the future are mentioned below.
- Adoption: Since it’s a new portal so everyone is not aware of the the portal and services it offers. Sharing information in remote and rural areas will be a key challenge and it will need to be promoted.
- Access in rural areas: The internet connectivity and telecom infrastructure in remote and rural areas is a big challenge to make the portal accessible to the people living in these areas.
- Data Privacy: The portal collects personal information from citizens, and it is essential to ensure that this information is stored securely and protected from misuse.
- User-Friendly Interface: The portal can be upgraded to offer a more user-friendly interface and easy navigation facility. All information must be easily accessible to everyone even if someone is at a very low level of digital literacy.
- Integration: The portal can be integrated into other government services also.
We hope that the Sanchar Saathi portal will be constantly updated with new features and enhancements, and services.
Customer Helpline
Sanchar Saathi Helpdesk:
C-DOT, New Delhi
Telephone: 011-26598145
Email: [email protected]
Time: 9:00 AM – 5:00 PM (Monday-Friday)
CEIR Helpdesk
Email: [email protected]
Social Media links:
| https://www.facebook.com/DoTIndia/ | |
| https://twitter.com/dot_India | |
| Youtube | https://www.youtube.com/channel/UCCNc_OLa1-_knGHASA1PLkQ |
Highlights:
| Particulars | Summary |
|---|---|
| Name of the portal | Sanchar Saathi Portal |
| Inbuilt module | TAFCOP (Telecom Analytics for Fraud Management and Consumer Protection) and CEIR (Central Equipment Identity Register) |
| Department | Department of Telecommunications, Ministry of Communications, GoI |
| Designed and developed by | Centre for Development of Telematics (C-DOT) |
| Beneficiary | All mobile subscribers in India |
| Purpose | To provide mobile and SIM card tracking and reporting services |
| Official website | www.sancharsaathi.gov.in |
Frequently asked questions
What is the TAFCOP portal?
TAFCOP also known as the “Telecom Analytics for Fraud Management and Consumer Protection” is a part of DGTelecom (Director General Telecom) and provides telecom analytics services.
Consumers can check the total number of mobile connections currently working in their name and report unknown mobile numbers through the Tafcop portal.
Previously it was accessible through the tafcop.dgtelecom.gov.in domain but with the launch of the Sanchar Saathi portal, the TAFCOP portal has been integrated into Sanchar Saathi as a separate module and can be accessed through a sub-domain tafcop.sancharsaathi.gov.in
What is the CEIR portal?
CEIR portal also known as Central Equipment Identity Register provides services to block/unblock mobile devices as well as check the status of any mobile device. The portal is accessible through the www.ceir.gov.in domain.
With the launch of the new Sanchar Saathi web portal, the CEIR services have been integrated within it and are accessible through the ceir.sancharsaathi.gov.in subdomain.
How to log in and access the TAFCOP portal?
Subscribers can visit the Tafcop portal tafcop.sancharsaathi.gov.in and log in to their account with the help of the mobile number OTP login method.
How to log in and access the CEIR portal?
Visit the CEIR portal https://ceir.sancharsaathi.gov.in/ and log in to your account by entering your username and password. Please note that this login is applicable only to the department officials.
Who developed the Sanchar Saathi portal?
Sanchar Saathi portal has been developed by the Centre for Development of Telematics (C-DOT). CDOT is an autonomous Telecom R&D center of DoT, GoI, and responsible for the indigenous design, development, and production of telecom technologies in India and contribution to the Digital India mission.
When Sanchar Saathi portal started?
Sanchar Saathi portal will be launched on the World Telecom Day i.e. May 17, 2023. DoT has also shared this information through a Twitter post and Facebook post. Although the portal is fully functional. It will be officially inaugurated on 17th May.
Is Sanchar Saathi a legit website?
Sanchar Saathi is definitely a legit website. The website is using a gov.in domain name which is available only for the government agencies in India.
It is a new initiative of the DoT, GoI. The website is developed by the CDOT which is also a government organization that comes under the telecom ministry.
Is my data secure on the Sanchar Saathi portal?
Yes, The website is using a valid SSL certificate and runs on the HTTPS secure protocol. The web portal is developed with the help of all the necessary technologies and infrastructure that are required to secure subscribers’ data and maintained their privacy.
What are the important client-centric services Sanchar Saathi provides to citizens?
The two most important client-centric services the portal provides to Indian citizens are “Block your lost/stolen mobile” (available through the CEIR module) and “Know your mobile connections” (available through the TAFCOP module).
After how many hours, I can use a re-issued SIM to send an SMS?
As per the TRAI’s regulation, If you got a duplicate SIM then you will have to wait for 24 hours after the SIM activation. SMS facility on re-issued SIMs is enabled after 24 hours.
What if there is any fault on the CEIR portal or any issue while using it?
Subscribers can submit an online complaint if they are facing any type of issue in using the CEIR web portal or if they found any fault.
i-Visit the online complaint form at https://www.ceir.gov.in/Fault/CeirPublicTicketRegistration.jsp.
ii-Select your region and the fault category from the drop-down menu. You can select from the below type of faults.
-Not able to report for blocking
-SMS/Mail Not received for blocking/unblocking request
-Fault at CEIR Home Page
-Not getting a response for a given feedback
-CEIR Web Portal Issues
-Others
iii-Write a description of the issue you are facing.
iv-Share your name and contact details and submit this form.
How can I share my feedback about the Sanchar Saathi portal?
If you have used the portal and want o share your feedback, please follow the below steps.
i-Visit the feedback page https://www.sancharsaathi.gov.in/Home/feedback.jsp.
ii-You will see an online feedback form.
iii-Enter your contact details and write your feedback.
iv-You can share your overall experience such as how you rate this portal, what features you like, and don’t like, what new features you want to see, any issues you faced during browsing the website, etc.
Finally, submit your feedback.
Why Sanchar Saathi portal developed?
There are 1175 million mobile connections in the Telecom Network of the country As per TRAI data of the end of Aug 2022.
Due to the digitization and adoption of new technologies, mobile subscribers and mobile connections are increasing rapidly. With too many mobile phones and SIM cards in circulation, mobile theft, cloning of IEMI, Getting SIM cards on another identity, etc have also become a very big issue that needs to be eliminated.
Mobile subscribers store a lot of information and personal details like phone contacts, bank account details, passwords, ATM PINs, date of birth, etc. Thus, the mobile phone has become a valuable asset that has highly valuable information stored in it.
Now to handle all the above challenges, there was a requirement for a platform where a Mobile subscriber can request to block a lost/stolen mobile or a subscriber can report an unknown mobile connection that the subscriber is not using.
Sanchar Saarthi portal has been developed to handle these fraudulent activities.
New updates:
Update May 16, 2023: Dot India shared a tweet from their official tweeter that the Sanchar Saathi portal will be launched today i.e. 16th May 2023 by Hon’ble Union Minister for Communications, Electronics & IT and Railways Shri Ashwini Vaishnaw.
Update May 12, 2023: Dot India shared a tweet from their official tweeter handle about the launch of the Sanchar Saathi portal.
References:
- Official website: https://www.sancharsaathi.gov.in/
- CEIR website: https://www.ceir.gov.in/
- Today Hon’ble Union Minister for Communications, Electronics & IT and Railways Shri Ashwini Vaishnaw shall launch a citizen centric portal ‘SANCHAR SAATHI’. Time: 13:00 Venue : Rail Bhawan, New Delhi. Watch the Event #live https://youtube.com/watch?v=P-2E7LIaHBU, Twitter, May. 16, 2023. Accessed on: May. 16, 2023. [Online]. Available: https://twitter.com/DoT_India/status/1658338817122926593.
- Today Hon’ble Union Minister for Communications, Electronics & IT and Railways Shri Ashwini Vaishnaw shall launch a citizen centric portal ‘SANCHAR SAATHI’. Time: 13:00 Venue : Rail Bhawan, New Delhi., May. 16, 2023, Accessed on: May. 16, 2023. [Online]. Available: https://www.facebook.com/DoTIndia/posts/pfbid02c9LdP
- #WorldTelecomDay2023| On the occasion of World Telecom Day i.e. May 17, @DoT_India is launching a citizen centric ‘Sanchar Saathi’ portal. #WTD2023#SancharSaathi#DIU#TAFCOP#CEIR, Twitter, May. 12, 2023. Accessed on: May. 15, 2023. [Online]. Available: https://twitter.com/DoT_India/status/1657029750123032580.
- #WorldTelecomDay2023| On the occasion of World Telecom Day i.e. May 17, Department of Telecommunications, Government of India is launching a citizen centric ‘Sanchar Saathi’ portal.
#WTD2023 #SancharSaathi #DIU #TAFCOP #CEIR, May. 12, 2023, Accessed on: May. 15, 2023. [Online]. Available: https://www.facebook.com/DoTIndia/posts/pfbid0S
Conclusion:
Mobile theft and getting SIM cards on other’s identity was a common fraudulent practice of fraudsters used to do in the past. By using the Sanchar Saathi portal, subscribers can prevent mobile theft and the illegal issue of SIM cards in their name.
By taking advantage of the TAFCOP AND CEIR services, a subscriber can secure their personal data and privacy.
Finally thanks for reading this article. We request you to share this article if you find it helpful.
The Editorial Staff at ntaugcnet.org is a team of content experts from Praxis Consultants, a recruitment agency. Having 10+ years of recruitment experience in Finance, Manufacturing, media, healthcare, etc industries for reputed companies leads us to share useful information with users in an easy format. LinkedIn Facebook Website Contact Us